ID #1001

I forgot my UIndy password; how do I reset it?

If you have forgotten your password, you may reset it by going to one of the following:

    1. Go to; select Forgot Your Password OR

    2. Go to; select Create Account & Password Tools; click on Forgot Your Password/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 2.49.10 PM.png

/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.09.38 PM.png

Once you are in the user account management system, enter your UIndy User Name, mark the box ?By selecting this checkbox you agree to ?.? and click on Request Pin:
/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.18.43 PM.png

 Select one of the options listed to receive a PIN as shown below and click Send PIN:

/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.22.27 PM.png

 After selecting your option, you will receive a pop message that your PIN has been sent:

/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.25.37 PM.png

Click Close; enter the PIN you receive, and click Validate:

/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.25.51 PM.png

 Create and confirm your New Password (you must follow the password rules):/Users/kristinspearman/Desktop/Screen Shot 2016-07-26 at 3.26.19 PM.png

Click Reset Password; log into to make sure your new password is working properly.

You may visit the IT Help Desk in Schwitzer 212 or call (317) 788-3318 for further assistance.

  • If visiting IT Help Desk in person, you must provide your UIndy ID card for assistance with changing your password.
  • If calling, you will be asked to verify personal information and answer at least two of your four account security questions prior to any password changes.

Tags: forgot; password; reset

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