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  • Accounts & Passwords: I forgot my UIndy password; how do I reset it?
    Answer: If you have forgotten your password, you may reset it by going to one of the following: Go to https://accounts.uindy.edu; select Forgot Your Password OR Go to https://my.uindy.edu; ...

  • Audio Visual Equipment: How do I schedule equipment for class?
    Answer: There are multiple ways to schedule equipment from IT Help Desk for use in your class: Visit IT Help Desk in Schwitzer 212 Schedule your request via ...

  • Telecom Services: Will the voicemail stay on my phone once the voicemail email is sent to my
    Answer: The voicemail will stay on your phone as long as it is in your UIndy Gmail inbox. (Note: The light on your phone will turn off ...

  • Telecom Services: Where will the voicemail email go when it is sent to my UIndy Gmail account?
    Answer: To your  UIndy Gmail Inbox AND To the new "UC” (Unified Communications) folder in your UIndy Gmail account.  Please do not delete or modify the ...

  • Telecom Services: How will I know that an email is from the voicemail system?
    Answer: The voicemail email will have a subject line starting with “Voicemail Message” From a campus number: Voicemail Message From: Gail Cooper, 3361 From a non-campus number: Voicemail ...

  • Email: What is Spam? What is Phishing?
    Answer: What is Spam? Spam is defined as an unsolicited commercial bulk e-mail. Note that the following are NOT Spam but Junk mail:? Promotional emails which you ...

  • My UIndy: How do I access Gmail via My UIndy?
    Answer: To access Gmail via My UIndy, click on the Gmail icon in the upper right-hand corner of the My UIndy page.   If brought to the Google ...

  • Accounts & Passwords: An email account has been delegated to me. How do I access it?
    Answer: Once a UIndy email account has been delegated to you, you can access that account from your own UIndy Google account. To do so, follow ...

  • Viruses, Spyware, & Computer Health: What is Phishing?
    Answer: What is phishing? Phishing is the attempt to obtain sensitive information such as usernames, passwords, and credit card details often for malicious reasons by disguising as ...

  • Viruses, Spyware, & Computer Health: Can the IT Help Desk fix my personal computer?
    Answer: The IT Help Desk will provide the support necessary on your personal device (e.g. laptop, smartphone, tablet) to ensure connectivity to the University's network, providing ...

  • Viruses, Spyware, & Computer Health: How can I protect myself from phishing?
    Answer: Be skeptical of any email which asks you for private information, including emails that appear to come from your supervisor or professors. Analyze any message carefully ...

  • Viruses, Spyware, & Computer Health: Should I report phishing to IT Help Desk?
    Answer: If you receive a phishing email, please forward the email to help@uindy.edu.  In addition, please alert IT Help Desk if you receive a phishing email ...

  • Viruses, Spyware, & Computer Health: What is the difference between spam and phishing?
    Answer: Spam is unsolicited e-mail, usually from someone trying to sell something. The difference is that spammers do not attempt to acquire sensitive information. Sometimes the ...

  • Accounts & Passwords: What is 2-Step Verification in Google Apps?
    Answer: 2-Step Verification is a simple way to secure information in your UIndy Google Apps for Education account:  After entering your password, you'll be prompted to enter ...

  • Residential Network: Is "file sharing" legal?
    Answer: What is File sharing?File sharing is a convenient way to share music, movies, and software via a network or through the internet.  Examples of software that ...

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